Legal

Our office address is: The Digital Hub, Schott House, Drummond Road, Astonfields Industrial Estate, Stafford, ST16 3EL

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Baswich Business Services Limited is a company registered in England & Wales, number 05266780, formed in October 2004. Baswich Business Services Ltd is VAT registered: 855 6877 65. The registered office is: 87 Baswich Lane, Stafford, Staffordshire, ST17 0BN

For any further information about any of our trading activities please contact us.

Baswich Business Services Privacy Policy

The privacy and security of your personal information is of paramount importance to us. This Privacy Policy outlines why and how we use any personal information we may collect about you when you enquire about or use our services. This is to keep you informed and give you confidence that your personal data is private and secure at all times, in accordance with the General Data Protection Regulation.

Scope

This Privacy Policy applies to Baswich Business Services Limited, registered in England and Wales

Reg. no. 05266780 | VAT no GB 855 6877 65

Reg. Address: Baswich Business Services Ltd, 87 Baswich Lane, Stafford, Staffordshire, ST17 0BN

Baswich Business Services is a bid writing and tendering company.

The words ‘we’, ‘us’ and ‘our’ all refer to Baswich Business Services in this policy.

What is Personal Information?

Personal information (or data) is any information that identifies you, for example, name, address, email address, phone number.

What Personal Information Do We Collect?

We collect only that personal data from you that we need to help us to help you with your enquiry or service. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

Personal Data Provided by You

We may collect the following information from you:

Name
Name of organisation
Contact information including email address
Demographic information such as address and postcode
Other information relevant to customer surveys and/or offers

Personal Data that is Collected Automatically

We may automatically collect the following information:

Technical information, including browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and if you access our website via your mobile device we will collect your unique phone identifier
Information about your visit, including, but not limited to the full Uniform Resource Locators (URL) and query string, clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as but not limited to, scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number

How Do We Use Your Personal data?

We will only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (from 25 May 2018)/UK Data Protection Act and Privacy of Electronic Communication Regulation. Below are the main uses of your data.

Service Delivery

Your personal data may be collected and used to help us deliver our service to you or answer any queries you may have about our services.

Marketing Communications

We would like to use your details to communicate information to you that you may find relevant and useful.

Clients

We occasionally send you information about or related to our products and services by email that have been identified as being beneficial to our clients and in our interests. We process your personal information under the ‘legitimate interest’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

We use the legitimate interests’ legal basis for processing clients’ data for marketing purposes, in accordance with the ‘soft-opt-in’ – Regulation 22 of PECR (Privacy and Electronic Communication Regulation).

The marketing communications we send to clients will be relevant and non-intrusive and the type of information you would reasonably expect to receive from us. You will always have the option to opt-out/unsubscribe at any time.

If you would prefer not to receive above-mentioned marketing and offers, please email our marketing department at jonathan@baswichbiz.com or click the unsubscribe button in the footer of the last email we sent you.

N.B. Your privacy is important to us, so we’ll always keep your details secure.

Other Contacts

We would like to send our other contacts information about or related to our products and services by email, which may be of interest to you. We would only do this with your express consent. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting Baswich Business Services directly.

If you are receiving marketing communications from above, but no longer consent to receiving them, please email jonathan@baswichbiz.com or click ‘unsubscribe’ in the footer of the last email we sent you.

N.B. Your privacy is important to us, so we’ll always keep your details secure.

The email marketing platform we use to send out our marketing communications is MailChimp. Please see MailChimp’s Privacy Policy.

Sensitive Personal Data

The GDPR defines ‘sensitive personal data’ as information about racial or ethnic origin, political opinions, religious beliefs or other similar beliefs, trade union membership, physical or mental health, sexual life, and criminal allegations, proceedings or convictions.

The service we offer does not usually require that we collect, store or handle any sensitive personal data.

Do We Share or Disclose Your Personal Information?

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Third Party Services

Baswich Business Services uses third parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

The third party data processors we use are as follows:

Outserve Limited

We use Outserve Ltd to perform our website back-ups and updates. Outserve Ltd may occasionally have access to personal data, but does not store this data.

For more information about Outserve Ltd, please read their Privacy Policy at https://www.outserveweb.co.uk/privacy-and-cookie-policy/

N.B. If asked by the police, or any other regulatory or government authority investigating suspected illegal activities, we may need to provide your personal data.

What Safeguarding Measures Do We Have In Place?

Baswich Business Services takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of organisational and technical security measures in place,including encryption, firewalls, 2-factor authentication, anti-virus/malware, SSL, restricted access etc.

Do We Transfer Your Data Outside The EU?

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Baswich Business Services may use services (or parts of them) that may be hosted/stored in non-EU countries which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”). Please see our Data Audit for details of the GDPR compliance of each of these systems.

Therefore, when you use our website/send us an email/sign up to our newsletter etc., the personal information you submit may be stored on servers which are hosted in non-EU countries. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Baswich Business Services to protect your data and comply with the relevant data protection laws.

Where we transfer personal information for the above reasons, we utilise the below safeguarding measures and mechanisms to ensure that your personal data is always safe and secure. We check that software providers are:

GDPR compliant
EU/US Privacy Shield certified
Compliant with EU standard contractual clauses

Your Rights

Subject Access Request

You have the right to access any personal information that Baswich Business Services processes about you and to request information about: –

What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source

We will respond to your request within one month of receipt of the request.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

Objections to Processing of Personal Data

It is your right to lodge an objection to the processing of your personal data if you feel the “grounds relating to your particular situation” apply. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims.

Data Portability

It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:

(a) The processing is based on consent or on a contract, and

(b) The processing is carried out by automated means.

Your Right to be Forgotten

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

For all requests as outlined above, please contact us as follows:

By email: jonathan@baswichbiz.com
Or write to us at: Jonathan Andrew, Baswich Business Services, Schott House, Drummond Road, Stafford, ST16 3EL

How Long Do We Keep Your Data?

Baswich Business Services only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. For example, we will not store your bid document once your service has come to an end. Your document will be erased from our system.

We will retain your contact details and a brief outline of your bid subject, contracting authority and our feedback and recommendations to you, which remain our intellectual property.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Cookies

This website uses cookies. Cookies are text files placed on your computer, smartphone or other device to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept (restrict or block) cookies and the above websites tell you how to remove cookies from your browser. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual. N.B. Restricting or blocking cookies may mean some of our website features do not function as a result.

The length of time a cookie stays on your device depends on its type. This website only uses session cookies. A session cookie is stored in temporary memory and only exists during the time you use the website. This means that it is not retained after the browser is closed. Session cookies enable the website you are visiting to keep track of your movement from page to page so you don’t get asked for the same information you’ve already given to the site.

Complaints

If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then tell you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 22nd May 2018.

How to Contact Us

Please contact us if you have any questions about our Privacy Policy or information we hold about you:

By email: jonathan@baswichbiz.com
Or write to us at: Jonathan Andrew, Baswich Business Services, Schott House, Drummond Road, Stafford, ST16 3EL

Resources & Further Information

v.2.3 June 2016 Edited & customised by: Baswich Business Services Limited.